
Brian Gagner
Chief Sales Officer at SRM Concrete with 25+ years of construction materials industry experience; guest on "As the Drum Turns" podcast.
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APPEARANCES
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PODCASTS
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Jun 26, 2026
330: The Customer Focus with Bryan Gagnier
8:28
8:35
8:53
9:00
L
8:16Laura SmithHOST
What are things that we can do just as a company in its entirety? What are things that you wish that we knew that we could do to assist our customers?

Brian GagnerGUEST
You know, I think one of the most important things is to constantly listen to the customer.

Brian GagnerGUEST
I know that we have a vision of what exceptional service looks like, and we have a game plan of making sure that we have quality products, concrete, block, aggregates.

Brian GagnerGUEST
And so when we fail or we stop listening to what the customer says, that's when we don't succeed.

Brian GagnerGUEST
But I can tell you, fortunately, we have great leadership, Mike, Jeff, Ryan, that wants to know what our customers are saying each and every day.
L
11:06Laura SmithHOST
In that moment, are you able to pull up the app and kind of show them the track your truck feature that we have on our app? How's that been going for