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Brian Gagner

Brian Gagner

Chief Sales Officer at SRM Concrete with 25+ years of construction materials industry experience; guest on "As the Drum Turns" podcast.

Jun 26, 2026

8:16
What are things that we can do just as a company in its entirety? What are things that you wish that we knew that we could do to assist our customers?
8:28
You know, I think one of the most important things is to constantly listen to the customer.
8:35
I know that we have a vision of what exceptional service looks like, and we have a game plan of making sure that we have quality products, concrete, block, aggregates.
8:49
When it comes down to it, it really is about the customer's perception.
8:53
And so when we fail or we stop listening to what the customer says, that's when we don't succeed.
9:00
But I can tell you, fortunately, we have great leadership, Mike, Jeff, Ryan, that wants to know what our customers are saying each and every day.
9:11
They want that feedback.
11:06
In that moment, are you able to pull up the app and kind of show them the track your truck feature that we have on our app? How's that been going for

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