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Brad McKay

Founder and designer of Protected Customer™, an Edinburgh-based RegTech venture building connected player-protection across gambling operators, drawing on his lived experience of gambling harm.

Nov 5, 2026

12:39
Why do it?
12:43
I think it's worthwhile touching on my own gambling experience, which unfortunately is not a positive one.
12:51
I have 30 years lived experience, over 30 years lived experience.
12:57
And I think a couple of years ago, more than a couple of years ago, trying to navigate how to stop gambling.
13:07
Because really, I mean, for me personally and speaking to other compulsive gamblers, you get to a point where the carnage and the chaos is just so much that you've lost all control and you really just want to push that stop button forever.
13:25
And as much as the industry has got protection measures in place, I personally found every single way to circumvent them.
13:37
And I was just able to continue gambling and gambling and gambling.

7 MINS LATER

20:53
What are we talking about? Yeah.

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