So let's talk first of all about what went wrong in this interaction between customer Kelly Clarkson and the salesperson in the store.

Well, You know, people pick a side.

I'm for or against.

But, you know, AtPlay put out a video or sold it to TMZ, whatever, showing the security footage.

And you can see the guy that's waiting on her had a cup of coffee leaning on the counter.

And he says something.

And she actually visibly moves back.

I don't know if that's the case with this particular store, but is that something that can lead then to a loss of enthusiastic customer service given that model?

Gated.

You'd be shocked how many people come back to me on my link because I have 340,000 followers on LinkedIn.

And I'm serializing it now.

I'm putting a little excerpt out every month, every week.

And people are like, you know, I'm not in retail, but I really love your book.

Where can I buy it? It's like, yeah, it's not for you.

Well, I really want to train my crew.

Because

Let me know if you're, oh, shut up, losers.

Ultimately, you robbed her of the chance to treat herself.

That's the way I look at retail.

You didn't do your job, so they didn't get to do that.

And I've done that many times.

I go into art galleries a lot of times, and I just am appalled at the way people treat art.

Like, you know, let me know if you have any questions.

What is the difference there?