
Bob McKay
American football player
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OCT 5
Sep 23, 2026
Bob McKay: proving franchise marketing ROI
10:52
9 MINS LATER

Joel KleberHOST
How valuable does it make that person? uh with that with the customer insights they can get but what you've done bob as well like how did you come up with this because there's a lot of moving pieces to what you're saying like it just sounds to me like a hell of a lot of work when i hear that so how did you come up with this thing was literally just mapping out every touch point in the business and trying to have linking back to some sort of how like how did you determine the roy from an activity like can you just go a little bit about your process with doing this because it sounds like a really uh big exercise and was taking a while uh to really put this thing together
