How do you build the same systems to ensure consistency in your accounting practice?

Okay, so unlike other CPA firms, we've been training ourselves on lean processes.

If you have a process, part of that process, something that you do in that process bugs you, there's probably some waste included in that process.

The lean definition of waste is that if you're doing something, an action or a procedure that doesn't add value to your customer at the end of the day, you need to get rid of that procedure.

So as we build out a process, we say, well, which of these processes add value to our customer at the end of the day? Which of them do we have to do from a compliance point of view? Others, though, which just makes the file look pretty, get rid of it.

There's no value to that.

The client's not going to pay you for that time.

What do you think, like what are those hard nuts that people are trying to crack that you repeatedly come across when you're dealing with clients and trying to help them?