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Bianca Pizzo

Sep 3, 2026

1:35
And do you have any idea how long it'll take to get that remaining group back with power?
1:41
So every outage has its own estimated time of restoration assigned to it.
1:46
And so they assign those as our crews arrive on scene and find additional damage, and they assess what's going on there, and they will assign those restoration times to each outage.
1:58
And so if customers are still in the dark, they can check our app, and the restoration times will be updated as crews get to some areas.
3:38
Why do we have to keep telling people that? I mean, will people actually go pick one up?
3:43
I mean, the warning labels are there because something has happened.
3:46
So if we have to keep saying it, I think it's also just precaution.
3:50
You know, we want grown-ups to be telling their children that.
9:35
OK, so at its worst, what were we looking at and where are we at this hour?
9:40
At this hour, we currently have 50,000 customers out across the province.
9:44
And some of the damage that we're looking at were caused by those high winds and severe thunderstorms that moved across the province overnight.
9:51
And they resulted in some tree damage, branches being taken down and broken poles.
9:57
And just how serious an affair was it yesterday? I certainly felt for hydro workers because the rain was still continuing when they were dispatched, I would imagine, to reconnect some people.
10:08
Yes, they were.
10:08
But you know what? Our crews got out there and they're working continuously as safely and quickly as possible to restore power as much as they can today.
10:32
And how quickly can you bring people back up into power?
10:36
You know what? Every outage depends on the damage that's, uh, happened in the area.
10:41
Everything has its own unique restoration time, and it really depends on what the crews are seeing when they get to an area that's, um, had an outage.
10:50
And damage from the storms yesterday can include broken poles, downed trees, and limbs that, limbs from trees that, uh, sometimes land on power lines.
11:21
[laughs]
11:22
But I, I, Gerry, I have to say, you know, we are very appreciative of our customers' patience.
11:27
Um, our crews are working as quickly and safely as possible to restore the service.
11:31
And I did get to speak with a few customers yesterday, and they were all, um, incredibly understanding given the, uh, weather that was moving through, and they were very appreciative when their service was restored.

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