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Betsy Gardner

Sep 9, 2026

3:14
Um, well known in London.
3:15
At one point, Mothercare...
3:17
Prior to Mothercare's going out of business, I thought one of the most stunning features of Mothercare's business history was that it had an all-male board for a company that sold products literally to mothers to help them raise their children.
3:30
Now, of course, there were men making some purchasing decisions in that environment, but primarily, those purchasing decisions were made by women, and they had absolutely none of that reflected on their board.
3:41
So that's an example of the type of, of soft skills gap that, that's missing, and we actually can put a price tag on it.
3:48
Right now, last year it was measured that soft skills failures in the US accounted for a $1.3 trillion productivity deficit.
3:59
So these are not HR fluffy things that we should be focused on like teddy bears and kittens.

10 MINS LATER

13:53
What do you think the biggest reasons for that are?

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