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Benjamin Krause

Benjamin Krause

Counselor

Aug 13, 2026

1:53
What would that transparency look like to you?
1:56
Well, so if you're a veteran, good example would be a veteran getting a decision back.
2:00
VA claims that they're only using AI up until the final decision is being issued.
2:07
And therefore, because there's somebody checking the very final decision, for adverse decisions at least, we are doing the right thing and we're using AI appropriately.
2:17
As a practitioner who's seen a lot of decisions that appear to be coming from a computer where the language in the decision doesn't make sense, it seems clear that whoever's doing the checking is not doing a great job in a lot of these instances.
2:32
And so to your question about what does transparency look like? I think that every decision where AI touches it, where it influences a particular direction of that decision, whether it's the final decision or not, needs to get some kind of disclosure.
2:48
A good example is like how AI is interpreting data that is being taken in, whether claims are getting referrals for disability benefits exams, how the evidence is being weighed, things like that.

6 MINS LATER

9:00
clear if VA gets it right, what are the benefits to veterans here?
34:00
What would that transparency look like to you?
34:03
Well, so if you're a veteran, good example would be a veteran getting a decision back.
34:07
VA claims that they're only using AI up until the final decision is being issued.
34:14
And therefore, because there's somebody checking the very final decision, for adverse decisions at least, we are doing the right thing and we're using AI appropriately.
34:24
As a practitioner who's seen a lot of decisions that appear to be coming from a computer where the language in the decision doesn't make sense, it seems clear that whoever's doing the checking is not doing a great job in a lot of these instances.
34:39
And so to your question about what does transparency look like, I think that every decision where AI touches it, where it influences a particular direction of that decision, whether it's the final decision or not, needs to get some kind of disclosure.
34:55
A good example is like how AI is interpreting data that is being taken in, whether claims are getting referrals for disability benefits exams, how the evidence is being weighed, things like that.

6 MINS LATER

41:09
If VA gets it right, what are the benefits to veterans here?
16:45
So you're thinking in order to solve this for real, we have to kind of start fresh with fresh eyes and not use policies that have been around for almost 100 years?
16:58
Well, I think that there is a degree of that, right? But on the other hand...
17:07
The claims have to be adjudicated a certain way.
17:10
I think part of what we're seeing now is with the advent of artificial intelligence and how the Department of Veterans Affairs has been automating its systems, there is a degree of... kind of gray area, if not like completely opaque, where we don't know exactly how Department of Veterans Affairs is implementing its artificial intelligence or automation systems.
17:35
The agency sometimes conflates the two terms and sometimes it doesn't.
17:40
So it's hard on the outside to kind of know what they're doing.
17:42
But what I mean by that is if you were to take a, we don't know how the system is weighting evidence.

9 MINS LATER

27:16
So what's some advice you can give a veteran right now that's suffering and is frustrated? What's the first moves that a veteran should be making?
16:45
So you're thinking in order to solve this for real, we have to kind of start fresh with fresh eyes and not use policies that have been around for almost 100 years?
16:58
Well, I think that there is a degree of that, right? But on the other hand...
17:07
The claims have to be adjudicated a certain way.
17:10
I think part of what we're seeing now is with the advent of artificial intelligence and how the Department of Veterans Affairs has been automating its systems, there is a degree of... kind of gray area, if not like completely opaque, where we don't know exactly how Department of Veterans Affairs is implementing its artificial intelligence or automation systems.
17:35
The agency sometimes conflates the two terms and sometimes it doesn't.
17:40
So it's hard on the outside to kind of know what they're doing.
17:42
But what I mean by that is if you were to take a, we don't know how the system is weighting evidence.

9 MINS LATER

27:16
So what's some advice you can give a veteran right now that's suffering and is frustrated? What's the first moves that a veteran should be making?
11:14
What do you mean by you don't know what it means to be white?
11:19
Oh, what I mean is when I think about like history and I think about all the different areas where somebody might be white.
11:29
that contributed to America or might have, you know, white skin, I guess I would want to drill down into that a little bit more, but, you know, so our family's from Germanic, right? So we, we are largely from Germany, some other areas.
11:43
And so, I guess, to be honest with you, Jesse, it's not something I really thought a lot about.
11:52
I think about helping veterans when it comes to the Department of Veterans Affairs.
11:56
Sometimes skin color comes into it if we have an issue of potential racism or something like that, which unfortunately happens still.
12:06
You know, for the most part, when it comes to being a veteran, a lot of us, while we do have a skin color, a lot of us, you know, fight for each other because we bleed red, you know, and it's not so much because we're white or black or some other color.

31 MINS LATER

43:33
you're relying on her to leave your children who is she relying on if you're relying on her
11:14
you mean by you don't know what it means to be white
11:19
oh what i mean is when i think about like history and i think about all the different areas where somebody might be white that contributed to America or might have white skin, I guess, I would wanna drill down into that a little bit more.
11:36
So our family's from, Germanic, right? So we are largely from Germany, some other areas, and so, I guess, to be honest with you, Jesse, it's not something I really thought a lot about.
11:50
I think about helping veterans when it comes to the Department of Veterans Affairs.
11:56
Sometimes skin color comes into it if we have an issue of potential racism or something like that, which unfortunately happens still.
12:06
You know, for the most part, when it comes to being a veteran, a lot of us, while we do have a skin color, a lot of us, you know, fight for each other because we bleed red, you know, and it's not so much because we're white or black or some other color.
12:25
And we in the military, it's this one opportunity that I think Americans have to come from a variety of backgrounds, get into the same room together, regardless of your background, color, wealth, status, social, economic stuff.

11 MINS LATER

23:13
Are you saying that in the military, white people tend to speak up for themselves more so than they would if they were not in the military?

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