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Benjamin Cany
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APPEARANCES
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Oct 13, 2026
What It Takes to Put AI Into Production in Travel
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2:39Benjamin CanyGUEST
So you're mentioning the panel, uh, and what I-- So I was with a hotel, uh, operator, and, uh, I think both of us agreed that the best way to start, uh, exploring, uh, agentic commerce use cases is really to start from the business problem, uh, we are trying to solve.
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2:56Benjamin CanyGUEST
Can be, uh, a small business, uh, problem, uh, we need to start, uh, uh, tackling, but that's-that's the best way.
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3:09Benjamin CanyGUEST
And second, I think the consensus in the room, and very core to what we do in Amadeus, is how do we, right from the start, put in place governance, a legal framework that will enable these use cases to be not only piloted but then deployed, uh, later on.
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5:20Saniya LallHOST
Um, but I feel like trust is a fairly broad word, isn't it? Um, if I'm a digital leader, uh, what does, you know, a trustworthy AI system actually look like for me? Or, like, what do I have to see or measure before I can fully trust an AI system in a critical workflow?