B
Ben Reason
1
APPEARANCES
1
PODCASTS
012
DEC 30
JAN 6
JAN 13
JAN 20
JAN 27
FEB 3
FEB 10
FEB 17
FEB 24
MAR 3
MAR 10
MAR 17
MAR 24
MAR 31
APR 7
APR 14
APR 21
APR 28
MAY 5
MAY 12
MAY 19
MAY 26
JUN 2
JUN 9
JUN 16
JUN 23
JUN 30
JUL 7
JUL 14
JUL 21
JUL 28
AUG 4
AUG 11
AUG 18
AUG 25
SEP 1
SEP 8
SEP 15
SEP 22
SEP 29
OCT 6
OCT 13
OCT 20
OCT 27
NOV 3
NOV 10
NOV 17
NOV 24
DEC 1
DEC 8
DEC 15
DEC 22
DEC 29
JAN 5
JAN 12
JAN 19
JAN 26
FEB 2
FEB 9
FEB 16
FEB 23
MAR 2
MAR 9
MAR 16
MAR 23
MAR 30
APR 6
APR 13
APR 20
APR 27
MAY 4
MAY 11
MAY 18
MAY 25
JUN 1
JUN 8
JUN 15
JUN 22
JUN 29
JUL 6
JUL 13
JUL 20
JUL 27
AUG 3
AUG 10
AUG 17
AUG 24
AUG 31
SEP 7
SEP 14
May 14, 2026
The UK Parliament Case Study: What Happens When You Organise Around Services with Ben Reason
B
15:42Ben ReasonGUEST
And they, they basically had a big problem in that that organization, um, we, we were hired by the CTO, so was suffering from significant technology, technical debt, but, but more from a kind of customer point of view, and particularly the key customer for the, for this support organization is, is like the Clerk of the Commons, so the, the administrative civil servant who is responsible for the running of, of Parliament.
B
16:14Ben ReasonGUEST
And they were, they were not able to control what, what was being done, what technology was being built-
26 MINS LATER
B
41:59Ben ReasonGUEST
And, and then it all got thrown out be- in Parliament by, uh, politicians because there was this kind of, you know, national outcry.
B
42:07Ben ReasonGUEST
Um, and I, I did write a piece to say, "Look, would it have made a difference," as sort of counterfactual, "had this been done in a desi- in, you know, like we...