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Ben Linders

Ben Linders

Aug 7, 2026

5:45
And jumping across, Ben, what are your thoughts? What is the thing that people should be thinking about today?
5:51
I think that the thing to think about is that collaboration patterns are changing in teams, between teams, between organizations, and one key aspect that enables this kind of collaboration is psychological safety combined with transparency.
6:06
So- How are people communicating with each other? Do they feel safe enough to raise any issues that are there, any problems that they see, but also any o-opportunities that pass by? I think that's where the adoption of AI having the right impact.
6:21
And I think it's also tied to, to the maturity, I would even say more capability than maturity.
6:27
Are people capable enough to work with AI but still feel safe enough to work together and to raise any issues in there? That's the kind of key aspect for me, how that is changing the way that teams work.

35 MINS LATER

41:59
Those humans in the loop that are able to then bring it back and go, "Yes, we can do that, but here's the reasons why we might need to rein this in," or perhaps at least know the prompts we need to tell the engines in order to make sure that we actually get the desired output that we need.
42:12
Additional to these skills that Craig mentioned, which are important there, is the thing of domain knowledge.
42:18
It's the thing of understanding your customers, understanding what your business is trying to deliver in there.

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