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Ben Legg

Ben Legg

Business professional

Sep 10, 2026

9:25
Or how would you build confidence in a person who's not yet ready to have a tool sort of owning or managing email, other tools, et cetera?
9:36
I think there's a few ways.
9:38
It depends on how you take in information and how you want to learn.
9:42
One way is just have some really early quick wins.
9:44
So, for example, one of the first agents I often encourage people to build.
9:49
So with working with AI, one of the key things you do is start saying, I'm going to stop just working with generic AI and you start building agents.
9:56
Now an agent is literally just where you take generic AI and say, I'm going to train it up a bit to do a better job.

5 MINS LATER

15:11
How are they doing it? And sort of what are their learnings be? And so without, you know, getting into tons of detail, I wonder if you could just pick a couple of companies or a couple of stories that you're really taken by around companies that are learning and that are making good progress.
3:25
then.
3:26
I think the other thing is that you guys had the best information at the time and you got maybe half right, half wrong.
3:30
I think even now you hear a lot of people saying, you know, this is where the world's heading with absolute certainty.
3:35
No one knows.
3:36
That's the reality.
3:38
We can try to be better informed and we'll have opinions and some of them will be right, but we also just need to keep our finger on the pulse because it'll keep changing.

37 MINS LATER

40:24
It's creating the conditions for people to use it, trust it, and benefit from it.
40:30
There's so much more to learn, and I haven't yet met any workforce.

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