... and others don't?

Yeah, so it seems unlikely that there's a genetic basis.

Like you said, it's in this clonal population.

So we ...

It's genuinely a mystery.

I mean, it could have to do with RNA levels, with protein levels, with other, you know, physiological levels in the cell.

Um, and it may be very hard to find that, you know, what, what flips that switch.

You know, hearing you all talk about this, I think it challenges our assumptions of sort of the decision-making that microorganisms are capable of, and maybe that's not even the right term, but how do you think about this?

Do you feel like in your digital stack, you know, that you use to, to create these digital experiences, is there a center of truth platform that you just, everything kind of plays off of, and that's the centerpiece and the epicenter, or do you feel like it's just best of breed, it's a bunch of m- massive amount of tools kind of integrating with each other? Like, basically, the question is, what do you fire up first at the start of a workday? What tool?

Yeah.

No, that's a good question.

I'd say organizationally it's, it's a bit disparate.

And not necessarily in a bad way, but, you know, in the insurance world, we sort of look at our policy admin platform, you know, policy administration system, um, as that key core center truth.

Now, um, that can be a good thing or it can be a bad thing, right? So to go back to how I explained, um, you know, our, our different lines of business, um, our student health, uh, insurance line, which is, you know, a home-built, homegrown custom system that, that we've built over time, right? And that has been a really good thing for us.

Why? Because we can customize for, uh, certain client types, right? We can, you know, when we've got sort of premier, uh, you know, larger clients, uh, we can, we can offer them whatever customizations they need that, you know, the incumbent or, you know, some other competitor, uh, might not be able to.

You know, my, my, why is my bill so high?" So do you, do you take or does-- who takes that information? Like how do you process all that contact center input?