
Ben Dutro
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OCT 5
Aug 5, 2026
Reliability Radio EP 369: Industry Trends and Insights - California Water & Mentor APM
10:09
10:31
10:41
10:50
11:16
11:24
11:45

Bob FrancisHOST
Someone wants to understand, okay, we commissioned this project, um, how are we measuring success? So Ben, what were some of those su-success metrics? How did you, uh, engage with Tacoma and the Mentor APM team and, and be able to start collecting data and understand, are we making progress?

Ben DutroGUEST
Well, I, I was really excited when I heard that Mentor was, um, a-about some of the features and capabilities that they, that they were building into Lens, and we wanted to give it a shot.

Ben DutroGUEST
And so we engaged with them in a pilot to kinda do a critical evaluation and really stress test their product against what our expectations were gonna be.

Ben DutroGUEST
I, I was not just pleased with what we were able to collect, but the, the speed and the time savings were huge because it's not just the collection speed of being able to take pictures like Tacoma was saying and get the nameplate and the condition and the asset information and then, um, and input it, but you're saving so much time on validating that information when it goes to your EAM group.

Ben DutroGUEST
You're not having to send in emails or Excel spreadsheets with, uh, the chance of human input errors.

Ben DutroGUEST
And, um, you know, we, we benchmarked it, kind of an AB test against assets like, uh, uh, like a big, uh, storage tank where we had already done, uh, a full, a full professional engineering evaluation of its condition, and then we used Mentor Lens side by side to see how well it would match.

Ben DutroGUEST
And, um, the, the-- our tanks manager, uh, w- w- we were talking about it and, and, uh, I think the, the...
6 MINS LATER
