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Arthur Fullerton

Arthur Fullerton

Global Chief Technology Officer at Havas CX, leading AI strategy and technology transformation.

Aug 4, 2026

13:39
Is the technology ready? In other words, should the tech get blamed in certain circumstances? Or is the technology basically there to create the more utopian vision that we're talking about and it's kind of being pieced together or operationalized in the wrong way?
13:53
I think the tech has caught up.
13:54
I remember like with Internet of Things when that was a new thing and everyone was focusing on that.
14:00
But processor speed, the networks weren't able to handle these packets being forwarded back and forth.
14:07
Now that the infrastructure is there to support it.
14:09
I think a lot of clients and consumers assume the technology creates the experience.
14:14
It just really enables the experience.

7 MINS LATER

21:29
If you're making a bet for the next 10 years, do you think that's still the case? By 2036, am I going to send my agentic AI robot out into the store to shop for me and it's going to interact with other robots or AI that's in the store? Like, I think maybe we're dancing around this big question is like, how much are we still building all of this for humans in the years to come? Not just talking about retrofitting, but going forward.

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