
Arlene Cohen-Miller
CEO of Jewel Consultancy; former law firm owner and AV-Rated attorney specializing in law firm leadership, communication, and associate retention coaching.
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Jul 21, 2026
Active Listening, Associate Retention, and the Communication Gaps Quietly Costing Law Firms with Arlene Cohen Miller
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1:15Jan RoosHOST
So let's talk a little bit about your background and how you ended up getting to specialize in this.

Arlene Cohen-MillerGUEST
Um, well, when I was 15, I decided I wanted to go to law school and everyone sort of laughed at me, but I did.

Arlene Cohen-MillerGUEST
I went to law school and I got my JD and I was for a while licensed in three states because I moved around a bunch.

Arlene Cohen-MillerGUEST
I started my own after three years out of law school, sold it when my son was nine.
J
5:52Jan RoosHOST
So can we talk a little bit about the defaults in communication that happen in law firms and what you see people doing wrong, I guess, especially people that are coming to you for help in that particular domain?