Podcast appearances · Radar

Antrea Dowd

Director of Patient Experience at HCA Healthcare; leadership development strategist specializing in healthcare culture transformation and host of Purpose. Presence. People. podcast.

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APPEARANCES

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PODCASTS

Jul 13, 2026

Disruptive Innovators: Champions of Digital Business - CIO & IT Leader Interviews, Digital Transformation, Digital Innovation

Disruptive Innovators: Champions of Digital Business - CIO & IT Leader Interviews, Digital Transformation, Digital Innovation

Upskilling, Contact Centers and AI's Role in CX with Antrea Dowd of HCA Healthcare, Shmuel Saklad of B&H Photo Video and Dale Sturgill of Memorial Hermann Health System

Jul 13 · 41m

David WrightHOST

3:29

For any of our listeners who may not be familiar, just to start, would you mind sharing a little bit about your current role and organization?

Antrea DowdGUEST

3:36

I have a unique role with HCA.

Antrea DowdGUEST

3:39

It is at the crossroad of workforce development, operations, patient-centered, and really just kind of turning students into employees and then upskilling our current employees into employees.

Antrea DowdGUEST

3:53

different roles to fill the gap.

Antrea DowdGUEST

3:54

So we're kind of doing a little bit of everything in this role.

Antrea DowdGUEST

3:57

My day consists of dealing with students.

Antrea DowdGUEST

4:01

I deal with campus presidents and program directors, as well as facility leaders, and then students themselves.

David WrightHOST

8:06

Like what would you share with the listeners?