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Antony Bourne

Oct 30, 2026

16:25
Can you explain the idea in practical terms to those unfamiliar with it and why it matters commercially rather than just as another manufacturing buzzword?
16:34
Yeah.
16:35
Yeah, I'm a big fan of servitization.
16:37
And essentially, it's the journey from selling a thing to selling the performance of a thing to selling the outcome that customer actually wants from that thing.
16:46
So think of an example, say, you know, it could be Otis selling lifts.
16:51
or it could be Philips selling light bulbs.
16:53
That's the product.
19:49
So what What capabilities or knowledge maybe must be in place before a business can confidently make that leap into servitization,

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