20 years from now, when people look back at what we've done and how we helped and handled those with serious mental illness, what do you think they'll find that we did right? Then what is it that you wish that we will finally fix?

I think what we did right, and it's funny, we did it right and we did it wrong.

And when I say we, it was well before any of us were born.

When John F. Kennedy first wanted community treatment as opposed to asylums, and then Ronald Reagan approved the LPS Act and closed a lot of the mental hospitals in favor of this community treatment, letting people live within the community rather than in these large facilities, absolutely fantastic idea.

The problem that we had was when they closed the facilities, the money went somewhere else.

The money didn't go into those community treatment options.

So we had the right idea, but the ball got dropped.

That reflection can be a week, it can be a month, it can be a year, it can be any timeframe that is relevant to this question: What is one story or experience that fundamentally changed the way you look at serious mental illness and the healthcare that we give today?