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Anne-Laure Colsy

Executive Vice President and Global Head of Luxury at Capgemini Invent (frog), with 20+ years in luxury and financial services consulting.

Jul 23, 2026

7:37
Yeah
7:37
... luxury is time, ultimate luxury is space, it's love.
7:41
Now, it's really freedom, self-development, so there is really a huge trend within this elevation of luxury.
7:50
If we go further, an elevated luxury means also that as a customer, you want to have the opportunity to be in relation with luxury any time, anywhere, and any way.
8:02
For example, 79% of our panel is asking for on-demand luxury that it can access anywhere and everywhere.
8:13
This is quite new.
8:14
Remember, a lot of Maison, there's some kind sometimes on, of pushback about having a 24/7 expectation in relation with their client, but the client are asking for it, not in replacement to their personal advisor, but in addition to.
13:24
Mm-hmm.

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