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Anne-Laure Colsy
Executive Vice President and Global Head of Luxury at Capgemini Invent (frog), with 20+ years in luxury and financial services consulting.
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APPEARANCES
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PODCASTS
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OCT 5
Jul 23, 2026
The New Lines of Luxury
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7:41Anne-Laure ColcyGUEST
Now, it's really freedom, self-development, so there is really a huge trend within this elevation of luxury.
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7:50Anne-Laure ColcyGUEST
If we go further, an elevated luxury means also that as a customer, you want to have the opportunity to be in relation with luxury any time, anywhere, and any way.
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8:02Anne-Laure ColcyGUEST
For example, 79% of our panel is asking for on-demand luxury that it can access anywhere and everywhere.
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8:14Anne-Laure ColcyGUEST
Remember, a lot of Maison, there's some kind sometimes on, of pushback about having a 24/7 expectation in relation with their client, but the client are asking for it, not in replacement to their personal advisor, but in addition to.