And you sometimes, I think some of the customers in retail can be worse than the patients that we have in the hospital, especially the kind of Sunday afternoon when everyone's kind of chasing this yellow labels to be kind of discounted on things because sometimes they can be quite aggressive so being having to do that conflict and things that really does prepare you for hospital life and I'm glad that you've I said came from Bulgaria to over here to kind of to follow your dreams really in that sense and to kind of yeah and then even though there's dreams you didn't know were paved that way to be to where you are now that's absolutely amazing Angela say the best to last as we say

So I used to be a driving instructor for 16 years.

I ran my own driving school and this was in South Africa.

And then my daughter fell ill with kidney disease.

So for 11 years, I looked after her going through dialysis and transplant and everything.

Couldn't work.

And then when she was well enough, looking after her had basically ignited my passion for healthcare and And so I got a job as a carer in the community and then eventually did a phlebotomy course and got a job at my current company, Now Sciences.

So, Angela, can you tell us about the stand checklist? You know, what problem did you notice and how did you solve it?