Andy Quinones Rivera
Emergency Medicine Physician and Medical Director of Acute Care Outcomes at Alameda Health System; MD from UCSF with MPH from Harvard T.H. Chan School of Public Health; expertise in healthcare quality, health equity, and social determinants of health.
1
APPEARANCES
1
PODCASTS
Jul 22, 2026
Yuri CartierNARRATOR
to measure that and to capture that.
Andy Quinones RiveraGUEST
And I know most of you are probably here to, you know, what is this measure? What is this patient experience of social care measure? Show me the questions so we can use it, so we can take it back.
Andy Quinones RiveraGUEST
And I'm just going to take a step back and I really want to do a quick deep dive into the qualitative work that really served as the foundation for how we develop this metric.
Andy Quinones RiveraGUEST
What we did was really captured like the language, the drivers of what patients told us contributed to positive and negative experience of care and develop survey items to capture those components, refine the items, and then validated and tested them.
Andy Quinones RiveraGUEST
So with that, I'm just going to do a quick dive on the qualitative phases of the project.
Andy Quinones RiveraGUEST
So we conducted two qualitative studies with one analysis really identifying the key drivers of patients' experiences in social care and the second one exploring the role that racism and race and ethnicity may play in patients' social care experience.
Yuri CartierNARRATOR
deeply.