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Andy Papa-Adams

Chief Medical Officer and General Manager for Member Outcomes at HBF, Australia's largest health insurer based in Perth.

Oct 14, 2026

2:32
You know, what do you reckon?
2:33
Yes.
2:34
Yeah, that's right.
2:35
Look, I think I don't think that's a massive issue when it's done in the right way.
2:41
If you're going to use AI to kind of get more information about your symptoms, you want to prep some questions for your doctor or you've just been given a diagnosis and you kind of want to find out a little bit more about it.
2:55
It is a good place to start.
2:56
But obviously, there are even better places, which are the kind of peak bodies, the websites from those groups.
4:25
So that's another level to this that's coming through in these figures.
2:23
And so there is still a, a growing number of people who are turning to artificial intelligence, asking a chatbot, "Hey, this is what's wrong with me, you know, what do you reckon?"
2:33
Yes.
2:34
Yeah, that's right.
2:35
And look, I think, I don't think that's a massive issue when it's done in the right way.
2:41
I- if you're going to use AI to kind of get more information about your symptoms, you want to prep some questions for your doctor, or you've just been given a diagnosis and you kind of want to find out a little bit more about it, it is a good place to start.
2:56
But obviously there are even better places, which are the kind of peak bodies, the websites from those groups, and obviously your GP and specialist are, are great places to get that information.
3:08
But i- if it's used just for information and not for diagnosis, then, you know, it can be a very powerful tool.
4:25
So that's a, that's a another level to this that, that's coming through in these figures.
2:32
You know, what do you reckon?
2:33
Yes.
2:34
Yeah, that's right.
2:35
Look, I think I don't think that's a massive issue when it's done in the right way.
2:41
If you're going to use AI to kind of get more information about your symptoms, you want to prep some questions for your doctor or you've just been given a diagnosis and you kind of want to find out a little bit more about it.
2:55
It is a good place to start.
2:56
But obviously, there are even better places, which are the kind of peak bodies, the websites from those groups.
4:25
So that's another level to this that's coming through in these figures.
2:23
And so there is still a, a growing number of people who are turning to artificial intelligence, asking a chatbot, "Hey, this is what's wrong with me, you know, what do you reckon?"
2:33
Yes.
2:34
Yeah, that's right.
2:35
And look, I think, I don't think that's a massive issue when it's done in the right way.
2:41
I- if you're going to use AI to kind of get more information about your symptoms, uh, you want to prep some questions for your doctor, or you've just been given a diagnosis and you kind of want to find out a little bit more about it, it is a good place to start.
2:56
But obviously there are even better places, which are the kind of peak bodies, the websites from those groups, and obviously your GP and specialist are, are great places to get that information.
3:08
But i- if it's used just for information and not for diagnosis, then, you know, it can be a very powerful tool.
4:25
So that's a, that's a another level to this that, that's coming through in these figures.
2:32
You know, what do you reckon?
2:33
Yes.
2:34
Yeah, that's right.
2:35
Look, I think I don't think that's a massive issue when it's done in the right way.
2:41
If you're going to use AI to kind of get more information about your symptoms, you want to prep some questions for your doctor or you've just been given a diagnosis and you kind of want to find out a little bit more about it.
2:55
It is a good place to start.
2:56
But obviously, there are even better places, which are the kind of peak bodies, the websites from those groups.
4:25
So that's another level to this that's coming through in these figures.
2:32
You know, what do you reckon?
2:33
Yes.
2:34
Yeah, that's right.
2:35
Look, I think I don't think that's a massive issue when it's done in the right way.
2:41
If you're going to use AI to kind of get more information about your symptoms, you want to prep some questions for your doctor or you've just been given a diagnosis and you kind of want to find out a little bit more about it.
2:55
It is a good place to start.
2:56
But obviously, there are even better places, which are the kind of peak bodies, the websites from those groups.
4:25
So that's another level to this that's coming through in these figures.
2:32
You know, what do you reckon?
2:33
Yes.
2:34
Yeah, that's right.
2:35
Look, I think I don't think that's a massive issue when it's done in the right way.
2:41
If you're going to use AI to kind of get more information about your symptoms, you want to prep some questions for your doctor or you've just been given a diagnosis and you kind of want to find out a little bit more about it.
2:55
It is a good place to start.
2:56
But obviously, there are even better places, which are the kind of peak bodies, the websites from those groups.
4:25
So that's another level to this that's coming through in these figures.
3:02
You know, what do you reckon?
3:03
Yes.
3:04
Yeah, that's right.
3:06
Look, I think I don't think that's a massive issue when it's done in the right way.
3:11
If you're going to use AI to kind of get more information about your symptoms, you want to prep some questions for your doctor or you've just been given a diagnosis and you kind of want to find out a little bit more about it.
3:25
It is a good place to start.
3:26
But obviously, there are even better places, which are the kind of peak bodies, the websites from those groups.
4:55
So that's another level to this that's coming through in these figures.
2:23
And so there is still a, a growing number of people who are turning to artificial intelligence, asking a chatbot, "Hey, this is what's wrong with me, you know, what do you reckon?"
2:33
Yes.
2:34
Yeah, that's right.
2:35
And look, I think, I don't think that's a massive issue when it's done in the right way.
2:41
I- if you're going to use AI to kind of get more information about your symptoms, uh, you want to prep some questions for your doctor, or you've just been given a diagnosis and you kind of want to find out a little bit more about it, it is a good place to start.
2:56
But obviously there are even better places, which are the kind of peak bodies, the websites from those groups, and obviously your GP and specialist are, are great places to get that information.
3:08
But i- if it's used just for information and not for diagnosis, then, you know, it can be a very powerful tool.
4:25
So that's a, that's a another level to this that, that's coming through in these figures.
2:32
You know, what do you reckon?"
2:33
Yes.
2:34
Yeah, that's right.
2:35
And look, I think, I don't think that's a massive issue when it's done in the right way.
2:41
I- if you're going to use AI to kind of get more information about your symptoms, uh, you want to prep some questions for your doctor, or you've just been given a diagnosis and you kind of want to find out a little bit more about it, it is a good place to start.
2:56
But obviously there are even better places, which are the kind of peak bodies, the websites from those groups, and obviously your GP and specialist are, are great places to get that information.
3:08
But i- if it's used just for information and not for diagnosis, then, you know, it can be a very powerful tool.
4:25
So that's a, that's a another level to this that, that's coming through in these figures.
2:32
You know, what do you reckon?
2:33
Yes.
2:34
Yeah, that's right.
2:35
Look, I think I don't think that's a massive issue when it's done in the right way.
2:41
If you're going to use AI to kind of get more information about your symptoms, you want to prep some questions for your doctor or you've just been given a diagnosis and you kind of want to find out a little bit more about it.
2:55
It is a good place to start.
2:56
But obviously, there are even better places, which are the kind of peak bodies, the websites from those groups.
4:25
So that's another level to this that's coming through in these figures.
2:23
And so there is still a, a growing number of people who are turning to artificial intelligence, asking a chatbot, "Hey, this is what's wrong with me, you know, what do you reckon?"
2:33
Yes.
2:34
Yeah, that's right.
2:35
And look, I think, I don't think that's a massive issue when it's done in the right way.
2:41
I-if you're going to use AI to kind of get more information about your symptoms, uh, you wanna prep some questions for your doctor, or you've just been given a diagnosis and you kind of wanna find out a little bit more about it, it is a good place to start.
2:56
But obviously, there are even better places, which are the kind of peak bodies, the websites from those groups, and obviously your GP and specialist are, are great places to get that information.
3:08
But i-if it's used just for information and not for diagnosis, then, you know, it can be a very powerful tool.
4:25
So that's a, that's a another level to this that, that's coming through in these figures.
2:23
And so there is still a, a growing number of people who are turning to artificial intelligence, asking a chatbot, "Hey, this is what's wrong with me, you know, what do you reckon?"
2:33
Yes.
2:34
Yeah, that's right.
2:35
And look, and I think...
2:36
I don't think that's a massive issue when it's done in the right way.
2:41
I- if you're going to use AI to kind of get more information about your symptoms, uh, you want to prep some questions for your doctor, or you've just been given a diagnosis and you kind of want to find out a little bit more about it, it is a good place to start.
2:56
But obviously there are even better places, which are the kind of peak bodies, the websites from those groups, and obviously your GP and specialist are, are great places to get that information.
4:25
So that's a, that's a another level to this that, that's coming through in these figures.

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