So how do you train them and try to say, okay, now he has the same product knowledge and anybody that asks them, they'll be able to answer about the product knowledge that you have or any other older clients, success managers have.

I'll share with you a process like everything in our company, I would say 95% of it is recorded.

Every conversation, every onboarding call is recorded.

And what's cool about the recording is you can take the transcript and you can plug into AI and ask it to break down a common framework.

So, for example, like let's say that I have one specific role.

So we have customer success managers.

And then underneath that, we have client relationship representatives.

I thought