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Andrew Holbert

Andrew Holbert

Founder of UK facilities management firm Pareto FM and Chair of the Institute of Workplace and Facilities Management (IWFM)

Sep 16, 2026

4:55
Yeah.
4:55
So that meant then that the central overhead was actually relatively light because you had the senior team, you had the finance team, you had the HR team, you had the IT team, but that was relatively small.
5:05
And basically all of our costs or overhead costs were pushed onto the contracts.
5:10
So that is how you move from earning, say, 4 or 5% on your EBITDA to more like 10, 11, 12, 13%, because you're shifting where the overhead liability lie.
5:20
And so for us, that is how we fundamentally changed it.
5:23
Now, I was very ambitious from the beginning, and I didn't wanna start small.
5:27
So like the first contract was Bulgari Hotel.

19 MINS LATER

24:46
Mm.

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