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Andrew Calder
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Jul 20, 2026
Invisible Differences – Economic Abuse – How to recognise it and what to do about it
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12:01Bharat SagarHOST
Andrew, what kind of response should lenders be having on this? What are the issues on
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12:07Andrew CalderGUEST
the lender side? On the lender side, it's no surprise that cases like Jenny's are a challenge.
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12:12Andrew CalderGUEST
I think one of the biggest problems you've got is that the mortgage process generally within the industry is inherently process driven.
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12:18Andrew CalderGUEST
But, you know, as Claire's just articulated, there's so much to unpack within a case like Jenny's that there's always going to be an element of flexibility and judgment that's required.
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12:27Andrew CalderGUEST
And, you know, from a lender perspective, that's generally going to create a bit of tension.
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12:33Andrew CalderGUEST
You might have some system-driven underwriting that's at play across the industry.
14 MINS LATER
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26:32Bharat SagarHOST
So how will AI play into this? Is it going to disadvantage the victim survivors or will it allow for greater scrutiny, cleverer scrutiny or more time for the advisor? Andrew, what's the lender perspective on this?