
Andrea Terrell
Founder & CEO of Sercante (Salesforce consultancy, acquired by Trilliad in 2024) and President of Tech Services at Trilliad; Salesforce MVP.
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Jun 8, 2026
Moving Faster Without Breaking Everything - AI, Risk, and the Human Side of Change with Andrea Tarrell
10:29
10:41
10:53
11:03
27:36

Andrea TerrellGUEST
One of the pieces that feels different to me is like a lot of talk about like making work more efficient assumes that like the outcome is like the output will be higher.

Andrea TerrellGUEST
So like if I have four clients and now I can use AI to be 30 percent more efficient or save X number of hours, then maybe I can service eight clients in like the same amount of time.

Andrea TerrellGUEST
But what we're seeing happen more often is like small tasks are getting compressed.

Andrea TerrellGUEST
And what's being done with that extra space is not more output, but higher quality.
16 MINS LATER

Michael HartmanHOST
So like, is that, are you, like, is that really the fundamental change that's happening now? Is it just changing so quickly and it's hard to like go like, am I locking myself into something I can't undo?