Skip to main content
Andrea Terrell

Andrea Terrell

Founder & CEO of Sercante (Salesforce consultancy, acquired by Trilliad in 2024) and President of Tech Services at Trilliad; Salesforce MVP.

Jun 8, 2026

10:28
What's your take? Yeah.
10:29
One of the pieces that feels different to me is like a lot of talk about like making work more efficient assumes that like the outcome is like the output will be higher.
10:41
So like if I have four clients and now I can use AI to be 30 percent more efficient or save X number of hours, then maybe I can service eight clients in like the same amount of time.
10:53
But what we're seeing happen more often is like small tasks are getting compressed.
10:58
So what used to take 30 minutes now takes five.
11:03
And what's being done with that extra space is not more output, but higher quality.
11:09
And that's really hard to quantify and really squishy.

16 MINS LATER

27:36
So like, is that, are you, like, is that really the fundamental change that's happening now? Is it just changing so quickly and it's hard to like go like, am I locking myself into something I can't undo?

We value your privacy

We use cookies to understand how you use our platform and to improve your experience. Click “Accept All” to consent, or “Decline non-essential” to opt out of non-essential cookies. Read our Privacy Policy.