
Amy Kates
Organization design advisor, educator, and author—Co-founder of Kates Kesler (acquired by Accenture in 2020); teaches at Cornell University and teaches enterprise operating model design.
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Jun 30, 2026
[Greatest Hits] “What Works: Organizational Design” with Amy Kates, Organization Design Expert, Consultant, Educator, and Author
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40:23
40:31
J
39:51JP ElliottHOST
But I'm more curious from your perspective, how do you think about HR and other support functions, like from an org design perspective and, and what are the key decision points that really matter versus what is just sort of hype and maybe new nomenclature?

Amy KatesGUEST
The starting point is not what model do we want, but what is the business model, and therefore, what enabling function support is needed.

Amy KatesGUEST
So for example, if we have a company that has a portfolio of somewhat autonomous businesses, there's some connection.

Amy KatesGUEST
Maybe we share some core technologies, but we're in very different customer segments.
J
45:29JP ElliottHOST
What advice would you give them as they get started, and where should they begin?