Um, how have you used that to, to, you know, do the growth of yourself and others on your team?

Yeah.

It's...

And empathy is the, the perfect word.

I, I use it often.

And it's interesting enough, early in my career, the first seven, six or seven years, it was completely different industry.

And having a family member that had, uh, also worked in healthcare, I realized I'd outgrown and, and didn't feel as connected to the prior industry I worked in, and so I started looking at healthcare opportunities.

Um, not, you know, not, not commercial standpoint, but just g- give us a sense of what you do, um, as a company, because that, then I really wanna get into, how do you coach your salespeople in this changing market?

Well, in that case, let's listen to something rather more uptempo.

Today is gonna be the day that they're gonna throw it back to you.

By now, you should've somehow realized what you gotta do.

I don't believe that anybody feels the way I do about you now.

About you now.

Bad news, the word is on the street that the fire in your heart is out.

I'm sure you've heard it all before, but you never really had a doubt.

Amanda?

So just tell us, those who don't know, what is HOSPA?

So HOSPA is the Hospitality Professionals Association.

In one guise or another, we've been around for about 55 years.

So it's been out there for a long time supporting the industry and it's at our heart.

Everything we do is at our heart.

um our key is to bring um sort of those senior members um into hospice um and whereby we'll give them the opportunity to network and to attend events and to um mingle with their peers really give them an opportunity a little bit like today where you can just get in a room and have a good old natter with people that know what you're talking about so

so you can go to the events um but why be a member

I think that I would say with HOSPA, I've known HOSPA a long time from the other side of not working with HOSPA, but on the other side.

What's the day-to-day look like for you? That seems like a lot of orchestrated chaos.

That's a great term, orchestrated chaos, which I love by the way.

But the day-to-day is mostly I'm on the phone a lot, talking to agents, responding to emails, taking care of their issues.

So we like to think of ourselves as problem solvers as well too.

And then here recently recruiting new agents has been a big focus on ours as well too.

We recently brought on three new agents within agencies within the last year.

So that's been a big grind and then something to overcome, but yeah, that's it.

You are the first human element before they even get to meet Mercer.