was that something that you learned quite early on into your career that actually when you were going through your course, that's something that I want to do to be able to support those people? Or was it something that just happened naturally?

So it's funny, actually, in every single job that I've ever had, even when I was working with horses, I wanted to educate people.

So I was training as a riding instructor because I wanted to help people to learn how to ride.

Every job role that I've had, I've always enjoyed the education side of it.

So it felt natural for me to do that as part of my job role.

And the place where I...

When I moved into referrals in 2010, the place where I worked and have gone back to now is owned by a university.

So tell us a little bit about what that looks like, what an average day in your role looks like.