So what is the impact of inclusivity on achieving KPIs or goals?

So back to the accountability, if we're not utilizing mandated hours that we've set aside specifically, labor dollars, right, money set aside specifically for our teams to utilize, and then we see that they don't.

Too often we jump right to accountability, and this aligns with KPIs as well.

So many KPIs, so many metrics, and whoa, 80% of the organization, right, is hitting these numbers.

What's going on with the 20%, right? So there's always these discussions, these conversations, how do we tackle that? Because businesses must perform, right? We must hit our projected dollar amounts.

We can't just get a get out of jail free card on hitting business metrics.

There's too many things at stake when we don't.

For, for L&D folks that are going down that path, are there any signals or behaviors that they should look out for to make sure that these communication channels aren't breaking down before a program launches or is relaunched?