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Alex Claybrook
Deloitte UK partner (risk advisory, Midlands) and contributor to Deloitte's 2025 Government Trends; host of the Government's Future Frontiers podcast.
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Oct 15, 2026
How digital patient records can improve frontline productivity
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5:50Alex ClaybrookGUEST
And from our point of view from Deloitte, we were obviously lucky enough to spend some time with you, your team, and your clinical community to really understand how they're using and engaging with the EPR, which has been eye-opening for us as an organization.
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6:03Alex ClaybrookGUEST
One of the things that we've observed is the sort of some of the local practices Where some of the clinicians and the operational teams haven't quite fully embraced the, the power of the EPR.
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6:15Alex ClaybrookGUEST
And is that one of the things that you've got to take away and get those comms clear with your people about how to see the benefits if we, if we use it in the right way?
7 MINS LATER
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13:52Alex ClaybrookGUEST
And I think that's the important bit for this to the back end of this conversation is, uh, what we're seeing is organizations like yourselves have articulated a vision for productivity and efficiency post go live, but have really only touched the surface.
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14:07Alex ClaybrookGUEST
They've got to the point of addressing the licensing issues and the software issues, but really visioning what the hospital could be like and feel like for the patient and for your staff in years three, four, and five after go live seems to be the one area that everyone's wrestling with.
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14:23Alex ClaybrookGUEST
And it does feel like the, the NHS England as a regulator is very keen to see how digital frontline productivity is driven for, for NHS organizations.