
Alex Buder Shapiro
Head of People at Clay; former Chief People Officer at Jasper and Flatiron Health (acquired by Roche for $2.1B).
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Jul 21, 2026
Episode 43: Culture Is Built One Decision at a Time - with Alex Buder Shapiro
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19:10

Jess YuenHOST
But could you talk more about the operating principles that exist at Clay? What does it actually mean for these two phrases that I just said of negative maintenance and non-attached action? And then how do they show up in the workplace?

Alex Buder ShapiroGUEST
image of their founders and the specificity and precision of what you put forward as operating principles has to really ring true.

Alex Buder ShapiroGUEST
Negative maintenance, I think, is the idea that you leave things better than you found it.

Alex Buder ShapiroGUEST
The inverse of high maintenance for many people is like being chill, being relaxed.

Alex Buder ShapiroGUEST
But truly the inverse of high maintenance is that you are quietly and continuously improving and creating the impact that you wish to see.

Alex Buder ShapiroGUEST
And we're a very, very impact-driven culture and really almost like allergic to some of like the shiny things potentially that other organizations get celebrated.

Jess YuenHOST
How do you teach people this? How do you bring that specificity into the day-to-day?