In your experience, what makes a business process AI ready and how can leaders recognize the difference between a process that should be first standardized versus one that's mature enough to automate?

Good question.

Another very good question.

So let's take a few steps back, right? Let's say you have a bunch of people do a process and let's say five people are doing a process and each one of them does it differently, which means we don't understand the process.

Throwing in AI or throwing anything at it, it's not going to make any difference.

Junk in, junk out.

So the first step for anything is, is let's understand the process.

Where do you see the line between traditional workflow automation, AI-driven decision-making, and truly agentic AI? And how do you see that relationship evolving over the next five years?