Defensiveness Can End Employment
Managers should pause when emotions take over.
Sep 9, 2026 · 33 min · 12 segments
Giving corrective feedback is one thing. Knowing what to do when the employee reacts badly is another. What happens when they say the write-up is unfair, start crying, get angry, walk out, ask who…
CeCe DelgadoHostAll right, uh, on this episode of What the Hell Just Happened, uh, CC and I are gonna go into, um, kind of a, I, I don't know.
Um, we're, we're gonna talk about feedback, but s- more specifically, um, I think CC has some knowledge to drop on us on kinda what to do when you give someone coaching-
... uh, some of the examples that we're gonna, um, give you, I mean, include things like you, you talk to them, and, you know, you've talked to us, and we're like, "You need to get them to acknowledge that this is happening."
I don't have to do any of this." Or they leave in the middle of the shift 'cause they're mad.
Before I get into this, though, I, I do wanna preface this with, uh, feed- p- p- people receiving feedback is difficult in and of itself.
All right, uh, on this episode of What the Hell Just Happened, uh, CC and I are gonna go into, um, kind of a, I, I don't know.
Um, we're, we're gonna talk about feedback, but s- more specifically, um, I think CC has some knowledge to drop on us on kinda what to do when you give someone coaching-
... uh, some of the examples that we're gonna, um, give you, I mean, include things like you, you talk to them, and, you know, you've talked to us, and we're like, "You need to get them to acknowledge that this is happening."
I don't have to do any of this." Or they leave in the middle of the shift 'cause they're mad.
Before I get into this, though, I, I do wanna preface this with, uh, feed- p- p- people receiving feedback is difficult in and of itself.
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3 of 12
Defensiveness Can End Employment
Managers should pause when emotions take over.
Signing Is Not Agreement
Some employees hear a write-up very differently.
Let Angry Employees Leave
Anger can make a workplace conversation impossible.
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