Microsoft's CEO Says This Makes You Better At Sales

Satya Nadella, the CEO of Microsoft, says empathy is the hardest skill to learn, and the one that matters most. In this clip, Jack and Zac break down why empathy is the single most underrated sales skill in B2B, and how it changes everything about the way you cold call, handle objections and close deals. Most salespeople think empathy is soft. It isn't. It's the difference between a prospect hanging up in four seconds and a prospect actually telling you the truth about their situation. Empathy is what turns a cold call into a conversation, a pitch into a diagnosis, and a "not interested" into a real objection you can actually work with. If you're learning how to sell, how to cold call, or how to build a sales career that doesn't rely on being pushy, this is the skill to start with. ### Chapters - **00:00:00** Welcome to the Show: The One Skill Every Salesperson Needs - **00:00:36** The Microsoft CEO Quote: Why Empathy is the Hardest Skill - **00:01:48** Can Empathy Be Taught: Nature vs Nurture - **00:02:42** The Home Test: When Problem Solving Kills Connection - **00:04:01** Beyond the Transcript: Reading Tone and Body Language - **00:04:47** The Ten Out of Ten Problem: Testing Real Empathy - **00:05:49** The Summary Technique: Your First Empathy Skill - **00:07:49** Nooks Ad: Stop Cold Calling on Your Mobile - **00:08:21** Labeling and Mirroring Masterclass: The Theory - **00:10:21** Live Role Play: Empathy Skills in Action - **00:13:41** Common Mistakes: Mirroring the Wrong Phrases - **00:15:03** The Low Stakes Practice Game: Try This at Home - **00:15:47** Active Listening: The Foundation of Empathy - **00:16:44** Secret Mission: The Wham Challenge for 850 Pounds What you'll learn in this clip: - Why Microsoft CEO Satya Nadella calls empathy the hardest skill to learn - How empathy actually works on a cold call, and what fake empathy sounds like to a prospect - The difference between empathy and being "nice" in sales, and why nice salespeople lose deals - How to use empathy to handle objections instead of fighting them - Why empathy is the fastest way to build trust with a stranger on the phone - How to train empathy as a sales skill, not a personality trait Whether you're in cold calling, SDR work, account executive sales, recruitment, or you're a founder doing your own outbound, this is the skill that compounds. #Sales #ColdCalling #Empathy #SalesTraining #B2BSales #SalesTips #SatyaNadella #Microsoft #HowToSell #SalesSkills #ObjectionHandling #SDR #Prospecting #WeHaveAMeeting Hear more from the hosts: Jack: https://www.linkedin.com/in/jack-frimston-5010177b Zac: https://www.linkedin.com/in/zac-thompson-33a9a39b Brought to you by Nooks: the AI-powered platform helping teams automate outbound sales and book more qualified meetings. Learn more at https://www.nooks.ai/wehaveameeting Subscribe to We Have a Meeting: new episodes every week with founders, sales leaders and entrepreneurs who've built it from the ground up.