Sep 18, 2026 · 37 min · 9 segments
Join Jenni, Kelly, Peter, and Beth today as they rein in their giggles and talk about the pucker factor; difficult clients, nonpayment, and similar situations that often come up in the veterinary…
You kind of you kind of when we're doing our welcome offline, we're commenting about some issues you've been dealing with with some of your clients that go back a generation in terms of the problem.
But.
Yeah.
Yeah.
This is not a new problem, right?
What's your problem, Jenny?
So my problem is it's the first of the month when we're recording this, which is the day that I print out all of my statements and the number of people.
And for us, this is where the large animal portion of it comes in a little bit trickier.
When people are standing in front of you, and I'm not saying that people don't walk away from their bill or say, oh, I forgot my wallet or, oh, I'm just here with my mom's pet.
She's going to call you with payment.
People pull stuff like that.
But when we go out on the road, it is shocking to me the number of people who don't pay.
Or they'll say, well, I have a credit card on file.
And they do, but it's declined.
And we try and run it when we're out on the road, but we don't have the best service because we're in New Hampshire, which is covered with trees.
And so anyway, so, yeah, it just really ticks me off how many people say, you know, or just think that and then I'll call them and I'm the asshole because I'm asking for money, you know, and they turn it around on me.
And I have I have no problem being like services are due, you know, payments due and services are rendered.
There are very finite number of people in this world that can do what veterinarians do.
And I have to remind my husband of that all the time because he's like he would do everything for free.
And I'm like, but babe, like how many people can sew up when we this weekend is Fourth of July weekend, the amount of horses that we will have to sew up and dogs that will get into things and, you know, all of the normal trauma that comes along with this weekend.
We're on call 24 hours a day.
So we do all of our own emergencies.
And we need to get paid for that, you know, so that we can keep our team, so that we can be on call 24 hours a day.
You know, so it really irritates me when clients are like, oh, my mom hasn't paid that yet, or my husband hasn't paid that yet.
He told me he took care of it.
You kind of you kind of when we're doing our welcome offline, we're commenting about some issues you've been dealing with with some of your clients that go back a generation in terms of the problem.
But.
Yeah.
Yeah.
This is not a new problem, right?
What's your problem, Jenny?
So my problem is it's the first of the month when we're recording this, which is the day that I print out all of my statements and the number of people.
And for us, this is where the large animal portion of it comes in a little bit trickier.
When people are standing in front of you, and I'm not saying that people don't walk away from their bill or say, oh, I forgot my wallet or, oh, I'm just here with my mom's pet.
She's going to call you with payment.
People pull stuff like that.
But when we go out on the road, it is shocking to me the number of people who don't pay.
Or they'll say, well, I have a credit card on file.
And they do, but it's declined.
And we try and run it when we're out on the road, but we don't have the best service because we're in New Hampshire, which is covered with trees.
And so anyway, so, yeah, it just really ticks me off how many people say, you know, or just think that and then I'll call them and I'm the asshole because I'm asking for money, you know, and they turn it around on me.
And I have I have no problem being like services are due, you know, payments due and services are rendered.
There are very finite number of people in this world that can do what veterinarians do.
And I have to remind my husband of that all the time because he's like he would do everything for free.
And I'm like, but babe, like how many people can sew up when we this weekend is Fourth of July weekend, the amount of horses that we will have to sew up and dogs that will get into things and, you know, all of the normal trauma that comes along with this weekend.
We're on call 24 hours a day.
So we do all of our own emergencies.
And we need to get paid for that, you know, so that we can keep our team, so that we can be on call 24 hours a day.
You know, so it really irritates me when clients are like, oh, my mom hasn't paid that yet, or my husband hasn't paid that yet.
He told me he took care of it.
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