Jun 5, 2026 · 21 min · 11 segments
What’s broken in customer experience today—and why does it feel harder than ever to get real help? In this episode of Time to Reset, customer experience expert…
Barbara KhozamGuestPenny ZenkerHostNo entities detected.
It's about new ways of thinking about how you can approach challenges, how you can shift your mindset when needed, create some space and grace for yourself so that you can rethink, recharge, and reprioritize when and where needed.
Are you ready to unlock your full potential? Thank you for hitting play and sharing this next episode with me.
So happy to have you here today so that we can talk about something that is so important, and that is customer experience.
She's a, a friend and a just amazing in this space as to how she uncovers what the customer's experience is and helps you to understand how you can better focus on that customer experience.
She's internationally recognized, and she's delivered over 1,900 presentations to 75,000 people, wow, in 12 countries.
So she's quantified this, and she's done that all in customer service, so we know we're in good hands when we're talking to her today.
In 2019, she was chosen as Top Customer Service Consultant of the Year by the International Association of Top Professionals.
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It's about new ways of thinking about how you can approach challenges, how you can shift your mindset when needed, create some space and grace for yourself so that you can rethink, recharge, and reprioritize when and where needed.
Are you ready to unlock your full potential? Thank you for hitting play and sharing this next episode with me.
So happy to have you here today so that we can talk about something that is so important, and that is customer experience.
She's a, a friend and a just amazing in this space as to how she uncovers what the customer's experience is and helps you to understand how you can better focus on that customer experience.
She's internationally recognized, and she's delivered over 1,900 presentations to 75,000 people, wow, in 12 countries.
So she's quantified this, and she's done that all in customer service, so we know we're in good hands when we're talking to her today.
In 2019, she was chosen as Top Customer Service Consultant of the Year by the International Association of Top Professionals.