Aug 11, 2026 · 1 hr 2 min · 13 segments
In this episode of “The Voice of Leadership,” Dr. Karen welcomes Dr. Randy Ross — CEO of Remarkable, bestselling author, and former Chief People Officer — for a conversation on hope, purpose, and…
Randy RossGuest
Karen Wilson-StarksHost
Yos SnoopGuest
So it doesn't matter whether it's in your business or whether it's in the church or synagogue or mosque where you attend worship.

It doesn't matter if it's in the philanthropic organization where you volunteer your time.

And we define a remarkable culture as a place where people believe the best in each other, they want the best for each other, and so therefore they expect the best from each other.

I like that three-part trilogy because the first talks to trust, The second talks about connection and compassion.

So you're talking about barriers to creating that kind of organizational culture.

So when there's not trust, what happens to relationships? They fall apart because where trust is low, resistance is high.

The second thing is compassion and connection, which is absolutely essential for team dynamics, for collaboration, wanting the best for each other.

So we have to call the best out of each other, which is about healthy coaching within organizations, mentorship, if you will.

So the things that are barriers are lack of mentorship, lack of accountability, no connection and compassion, and low levels of trust.

Those are all barriers that impede being able to create this remarkable culture where people thrive in a relationally rich environment.

where people believe the best in one another, they want the best for one another.

So it doesn't matter whether it's in your business or whether it's in the church or synagogue or mosque where you attend worship.

It doesn't matter if it's in the philanthropic organization where you volunteer your time.

And we define a remarkable culture as a place where people believe the best in each other, they want the best for each other, and so therefore they expect the best from each other.

I like that three-part trilogy because the first talks to trust, The second talks about connection and compassion.

So you're talking about barriers to creating that kind of organizational culture.

So when there's not trust, what happens to relationships? They fall apart because where trust is low, resistance is high.

The second thing is compassion and connection, which is absolutely essential for team dynamics, for collaboration, wanting the best for each other.

So we have to call the best out of each other, which is about healthy coaching within organizations, mentorship, if you will.

So the things that are barriers are lack of mentorship, lack of accountability, no connection and compassion, and low levels of trust.

Those are all barriers that impede being able to create this remarkable culture where people thrive in a relationally rich environment.

where people believe the best in one another, they want the best for one another.
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