Rip Tilden has been implementing EOS since 2009, which means he has run seventeen annual seasons. He is closing in on 900 sessions with somewhere near 100 client teams.
When Chris Beer asked him about celebrating wins, Rip went somewhere else entirely. He talked about the season that nearly undid him, and the ordinary scheduling fix that most Implementers never think to ask for.
Chapters:
00:00 Introduction to EOS Implementer Practices
02:29 Building Relationships with Clients
04:45 Navigating Tough People Decisions
07:04 The Challenge of Non-Target Market Clients
09:28 Celebrating Wins and Milestones
11:50 Intentional Scheduling and Client Management
14:33 The Trusted Advisor Relationship
16:21 Delivering Value to Clients
18:55 Authenticity in Client Relationships
