The Operations Science Podcast
Jul 25, 2026 · 40 min · 15 segments
Many Lean and continuous improvement programs struggle—not because the tools are wrong, but because organizations overlook the foundation: developing capable people. In this conversation, Abdulrahman…
Ed PoundHostBut the big challenge is to get the things run, the things done right first time.
So you need to have the right people, the right material and the right process.
And these combine together to give you the right product to the right customer.
So the part of the people is one of the important pillars that you have in every single industry everywhere.
What we find is people have so many different understandings and a lot of times they're not correct about how operations behave, what's the underlying science.
But as I think you found out, a lot of times people aren't working properly because of their understanding and maybe the way they've been trained with what they already have.
But the big challenge is to get the things run, the things done right first time.
So you need to have the right people, the right material and the right process.
And these combine together to give you the right product to the right customer.
So the part of the people is one of the important pillars that you have in every single industry everywhere.
What we find is people have so many different understandings and a lot of times they're not correct about how operations behave, what's the underlying science.
But as I think you found out, a lot of times people aren't working properly because of their understanding and maybe the way they've been trained with what they already have.
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