Training and Education: What's the Difference?

First, training, the word training is used pretty casually, which is all well and good.

The true definition of training, though, is automating a response.

You train for a crisis.

You train a process.

To this day, I can't let a phone ring more than three times without picking it up.

That was excellent training.

It just became the way you answered the phone.

And I haven't worked for that company in 10 years and I can't let that go.

So training is bypassing the brain's decision-making process on what to do.

It automates things.

So if you're training someone to answer the phone, there are rules you have like answer within three rings, right? And then some go further and they script what the person needs to say.

That's used to bypass any deviation from how they want the phone answered.

Personally, and this is just a personal thing, I'm not a fan of scripts.

It makes things come off as a little robotic and forced.

I'd rather have the personality of...

the advisor shine through and they just have to do or say certain things while on the phone, hit some targets.

But training, the purpose of training is to bypass the slowness at which the brain makes decisions, weighing all its options.

Where training is successful is is where it removes any other option to do something.

It's the only way to do something.

And deviations are not tolerated.

When you look at the true meaning of training, it often involves very intense circumstances.

firefighters, soldiers, police officers, things like that.

That's true training.

You automate some of those responses to visual or audio clues.

You only hold a fire hose one way.

First, training, the word training is used pretty casually, which is all well and good.

The true definition of training, though, is automating a response.

You train for a crisis.

You train a process.

To this day, I can't let a phone ring more than three times without picking it up.

That was excellent training.

It just became the way you answered the phone.

And I haven't worked for that company in 10 years and I can't let that go.

So training is bypassing the brain's decision-making process on what to do.

It automates things.

So if you're training someone to answer the phone, there are rules you have like answer within three rings, right? And then some go further and they script what the person needs to say.

That's used to bypass any deviation from how they want the phone answered.

Personally, and this is just a personal thing, I'm not a fan of scripts.

It makes things come off as a little robotic and forced.

I'd rather have the personality of...

the advisor shine through and they just have to do or say certain things while on the phone, hit some targets.

But training, the purpose of training is to bypass the slowness at which the brain makes decisions, weighing all its options.

Where training is successful is is where it removes any other option to do something.

It's the only way to do something.

And deviations are not tolerated.

When you look at the true meaning of training, it often involves very intense circumstances.

firefighters, soldiers, police officers, things like that.

That's true training.

You automate some of those responses to visual or audio clues.

You only hold a fire hose one way.