Aug 11, 2026 · 27 min · 11 segments
FedEx moves 18 million packages every day, but customers shouldn't have to feel the complexity behind any of them. Using AI and two petabytes of daily data, FedEx can anticipate potential problems…
Neil GibsonGuest
Blake MorganHost
My next guest is Neil Gibson, the senior vice president of global customer experience at FedEx.
Today, it connects more than 220 countries and territories as it continues to set the standard for global logistics and customer experience, and FedEx employs almost half a million employees worldwide.
Neil Gibson leads customer experience at FedEx, managing 11,000 team members, supporting over 500,000 customer transactions every day across customer experience, package research and recovery, packaging services, revenue planning, fraud security and controls, and global customer systems digital and insights.
He's had a 26-year career at FedEx, holding roles across corporate comms, marketing, export product management, digital marketing, and this gives him a brand perspective on how customer experience operations and tech come together.
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