Jul 22, 2026 · 7 min · 8 segments
***What is the Kindness Code?*** ***This week we flipped the script. Chelsea Bailey took the mic and put me in the hot seat to talk about why I created the Kindness Code, and all about the podcast…
Carmel SaulbreyHost
Chelsea BaileyHost
The Kindness Code is a framework for working with children in therapeutic care settings, but it's also a training platform, um, which is to help people really embed the training by practicing real-life scenarios before it actually gets to real life and it really matters.
So when people are coming into the sector or there's challenging situations, they can practice what they're gonna say, experience how they might feel, work through some of the techniques and the frameworks on how they can de-escalate, how they can connect with the children.
And they can do it online before it's 2:00 o'clock in the morning or before they're in a really challenging situation.
And so I guess it's a way to embed the formal training that we all know we have to do all of the time that we might do once a year.
Yeah, so we've got a really, actually very kind of kind, quite a fun platform, which is really lovely, and there's, people can make reflections.
It's about not doing it perfectly because, as you always say, Chels, we get it wrong, and it's not always perfect.
But when I started, I found that actually we have beautiful, kind, wonderful people, and we talk about, and they do their training.
But they might do something, and it's not until a child is run off with the keys or not wanting to go to bed or being kind of, um, maybe swearing or something.
And it's all very well to have that training, but how do we really deal with the different situations? And so we've got a whole range of different scenarios.
I think we're up to about 50, but we're keeping on building them, and we build these different scenarios so people can just pop on the app.
There's a different behavior that's presented that we haven't come across for a while.
One of our team can go and they can practice what they would say in that situation if they go.
The Kindness Code is a framework for working with children in therapeutic care settings, but it's also a training platform, um, which is to help people really embed the training by practicing real-life scenarios before it actually gets to real life and it really matters.
So when people are coming into the sector or there's challenging situations, they can practice what they're gonna say, experience how they might feel, work through some of the techniques and the frameworks on how they can de-escalate, how they can connect with the children.
And they can do it online before it's 2:00 o'clock in the morning or before they're in a really challenging situation.
And so I guess it's a way to embed the formal training that we all know we have to do all of the time that we might do once a year.
Yeah, so we've got a really, actually very kind of kind, quite a fun platform, which is really lovely, and there's, people can make reflections.
It's about not doing it perfectly because, as you always say, Chels, we get it wrong, and it's not always perfect.
But when I started, I found that actually we have beautiful, kind, wonderful people, and we talk about, and they do their training.
But they might do something, and it's not until a child is run off with the keys or not wanting to go to bed or being kind of, um, maybe swearing or something.
And it's all very well to have that training, but how do we really deal with the different situations? And so we've got a whole range of different scenarios.
I think we're up to about 50, but we're keeping on building them, and we build these different scenarios so people can just pop on the app.
There's a different behavior that's presented that we haven't come across for a while.
One of our team can go and they can practice what they would say in that situation if they go.
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