Sep 15, 2026 · 42 min · 10 segments
In this episode, Sheree Henley – founder of The Good Life Builders and mum of Isaac – shares how, after trying eleven service providers without finding reliable quality support, she and her husband…
Cherie HenleyGuest
Osher MarksHost
I'd just like to acknowledge that we're on Indigenous land and pay my respects to Elders past, present and emerging and any Indigenous people here.
Just as a quick exercise, I'd just like to get some understanding of your experiences in the room.
So those of you that use service providers to provide services for the person in your life, can you raise and keep your hand up, please? Nice and high so we can see who you are.
Only keep your hand up if you think those services are reliable, good quality, long lasting, and then put your hand down if they're not.
Lots of hands going down and amazing that you've got somebody that's fantastic.
Now those people that use independent support workers, can you put your hand up? Okay, keep it up.
If you can say that they're reliable, long-lasting, good quality and work well as a team and don't make you do all of the coordination.
Okay, keep your hand up if you can say that they're reliable, long-lasting, good quality, and don't make you do all of the coordination.
Right, did you notice what happened? Okay, so people who directly employ tend to, not always, of course, tend to get better quality, longer lasting, more reliable supports, and you're not doing all of the bloody work.
And the people on the board are people who know and love the person and care about them and they're not paid.
I'd just like to acknowledge that we're on Indigenous land and pay my respects to Elders past, present and emerging and any Indigenous people here.
Just as a quick exercise, I'd just like to get some understanding of your experiences in the room.
So those of you that use service providers to provide services for the person in your life, can you raise and keep your hand up, please? Nice and high so we can see who you are.
Only keep your hand up if you think those services are reliable, good quality, long lasting, and then put your hand down if they're not.
Lots of hands going down and amazing that you've got somebody that's fantastic.
Now those people that use independent support workers, can you put your hand up? Okay, keep it up.
If you can say that they're reliable, long-lasting, good quality and work well as a team and don't make you do all of the coordination.
Okay, keep your hand up if you can say that they're reliable, long-lasting, good quality, and don't make you do all of the coordination.
Right, did you notice what happened? Okay, so people who directly employ tend to, not always, of course, tend to get better quality, longer lasting, more reliable supports, and you're not doing all of the bloody work.
And the people on the board are people who know and love the person and care about them and they're not paid.
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