Jun 19, 2026 · 34 min · 12 segments
Tilak Mandadi spent years at Disney building some of the most ambitious guest experiences in the world, from Shanghai Disneyland to Star Wars Land. Now he is applying that same consumer-first thinking…
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Méline LiuHost
When you're working for the CVS at the very beginning, did you feel a big cultural difference from the two companies? And what do you think in CVS they do good so other companies out there we can learn from?
There are five things that, the way I think of it, there are five things that are really broken in American healthcare system.
The first, there are just a large number of stakeholders, hospitals, insurance companies, drug benefit companies, doctors, and drug manufacturers, and just lots and lots of stakeholders.
Number two, the relationships between those stakeholders, I can't think of a better word than say it's adversarial.
Compared to the population we have and the number of people that are aging, we don't have enough doctors and enough nurse practitioners.
When you're working for the CVS at the very beginning, did you feel a big cultural difference from the two companies? And what do you think in CVS they do good so other companies out there we can learn from?
There are five things that, the way I think of it, there are five things that are really broken in American healthcare system.
The first, there are just a large number of stakeholders, hospitals, insurance companies, drug benefit companies, doctors, and drug manufacturers, and just lots and lots of stakeholders.
Number two, the relationships between those stakeholders, I can't think of a better word than say it's adversarial.
Compared to the population we have and the number of people that are aging, we don't have enough doctors and enough nurse practitioners.
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