Sep 28, 2026 · 14 min · 8 segments
Eight very different journeys. One powerful thread connecting them. After eight episodes of The Honor Roll, host Jasmine Coleman noticed a pattern: these guests aren't just building careers—they're…
Jasmine ColemanHost
When we talk about changing careers or entering a new industry, we often use language that makes it sound like we're beginning from scratch.
Long before Jerry Wong entered the world of IT, some of the values that would eventually shape his career were already taking root.
My career journey really started when I was about nine years old.
So that was really me helping out in my parents' restaurant, whether it was in supporting them in the kitchen, serving customers.
So I really kind of learned early on about responsibility, hard work, and what it takes to support others.
So again, supporting my sister and obviously my parents.
But that kind of foundation really shaped how I see service and people today.
Before entering tech, Kabria had worked in childcare and as an executive assistant.
Those might not immediately sound like the beginning of a career in the ServiceNow ecosystem, but they gave her years of experience centered around people, service, communication, and solving problems.
She encountered ServiceNow through the ticketing system at her job, and she got curious.
At the time surface now, it wasn't on my radar as a career path, and I didn't know that it was something that I could do.
But my first real exposure came from me using it as an end user when it came to submitting and resolving tickets in a Booz Allen role.
I don't know.
It was just something from there that made me say, you know what? This particular platform has piqued my interest, and I just want to learn a little bit more.
Neither Jerry nor Kabria became completely different people when they entered the ecosystem.
Jeff Eagle touched on something similar when he talked about the importance of soft skills, particularly for people who want to move into leadership.
Different roles require new knowledge, but sometimes career growth isn't about replacing everything that came before.
When we talk about changing careers or entering a new industry, we often use language that makes it sound like we're beginning from scratch.
Long before Jerry Wong entered the world of IT, some of the values that would eventually shape his career were already taking root.
My career journey really started when I was about nine years old.
So that was really me helping out in my parents' restaurant, whether it was in supporting them in the kitchen, serving customers.
So I really kind of learned early on about responsibility, hard work, and what it takes to support others.
So again, supporting my sister and obviously my parents.
But that kind of foundation really shaped how I see service and people today.
Before entering tech, Kabria had worked in childcare and as an executive assistant.
Those might not immediately sound like the beginning of a career in the ServiceNow ecosystem, but they gave her years of experience centered around people, service, communication, and solving problems.
She encountered ServiceNow through the ticketing system at her job, and she got curious.
At the time surface now, it wasn't on my radar as a career path, and I didn't know that it was something that I could do.
But my first real exposure came from me using it as an end user when it came to submitting and resolving tickets in a Booz Allen role.
I don't know.
It was just something from there that made me say, you know what? This particular platform has piqued my interest, and I just want to learn a little bit more.
Neither Jerry nor Kabria became completely different people when they entered the ecosystem.
Jeff Eagle touched on something similar when he talked about the importance of soft skills, particularly for people who want to move into leadership.
Different roles require new knowledge, but sometimes career growth isn't about replacing everything that came before.
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