Episode 88: Guest Experience Series - Salon Sensory Audit

This is part two of the guest experience series and I have to say the first part was really great.

So we talked about the consultation.

This second portion is actually going to be talking about your salon environment.

And I'm not, this is not, I know there are all types of salons and this podcast and really everything that I'm about is meant to touch on everyone in the beauty industry.

So whether you are a salon owner, a suite owner, an independent stylist, or whatever part that you have, or even a commission stylist, this is really going to be a great episode for you because we want to make sure that all of our guests are getting a really great experience.

So You may take away a couple things that you can take to your owner or you may take away a couple things for yourselves because we all know that sometimes like things, your environment, we don't always have control over.

But there are some things that you're going to take away that you can control for yourself.

We did a guest experience series about holiday and how to create a holiday experience.

And it went over several senses and this is going to be similar to that.

I want you guys to think about this and how you can create this guest experience for yourself, because it's not just about how, what you say to people, it's really about how you make them feel.

And that's how they're going to remember you.

And that's how they're going to remember the experience.

So today I want to talk about the feeling that a client gets when they walk into the door and into the salon.

There's a few things you don't have to have the most beautiful salon.

You don't have to have like the high end place.

You can, but you don't always have to have like the best of the best in order to make someone feel great about themselves and feel great about the experience that they had with you.

It's really about the first 10 seconds and the first few minutes that they're in the salon.

Those are what we're going to talk about today because we want people to feel comfortable and feel like you and your salon environment are a trusted source for them and for their hair and their look.