Aug 19, 2026 · 21 min · 8 segments
Are you overlooking the little things that determine how patients actually feel in your practice? In this episode, we break down why the way you make people feel matters more than anything else in…
Danielle RoachHost
Kyle RoachHost
But I think the reason that we wanted to talk about this is because it wasn't just this guy.
And it's it's a really, really powerful way to get people to feel connected, to feel safe, to feel safe.
Like you got to be at ease, right? You don't want to always be on edge when you're in somebody's business.
If you're on edge, if your nervous system is in defense mode or you're feeling mad or like angry about something, there's no way you're going to say yes.
There's no way you're going to become a client or a patient or a customer, you know?
they might be subtly saying things like, oh, you know, like their responses may be a bit standoffish or, you know, we've talked in a previous episode about the first what to expect and people don't know and they want to be feel at ease and especially in that first like interaction or voice over the phone.
And I think there's multiple areas throughout the patient journey at this stage where things can go awry.
by the way? Yeah, so we walked into this house, and this female agent didn't really give us the time of day.
Whatever, we go and look, and then we see somebody else walk in, an older couple, and she was like...
But I think the reason that we wanted to talk about this is because it wasn't just this guy.
And it's it's a really, really powerful way to get people to feel connected, to feel safe, to feel safe.
Like you got to be at ease, right? You don't want to always be on edge when you're in somebody's business.
If you're on edge, if your nervous system is in defense mode or you're feeling mad or like angry about something, there's no way you're going to say yes.
There's no way you're going to become a client or a patient or a customer, you know?
they might be subtly saying things like, oh, you know, like their responses may be a bit standoffish or, you know, we've talked in a previous episode about the first what to expect and people don't know and they want to be feel at ease and especially in that first like interaction or voice over the phone.
And I think there's multiple areas throughout the patient journey at this stage where things can go awry.
by the way? Yeah, so we walked into this house, and this female agent didn't really give us the time of day.
Whatever, we go and look, and then we see somebody else walk in, an older couple, and she was like...
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