Jul 31, 2026 · 59 min · 11 segments
S3E20 Join our Entrepreneur Experience Hub for resources, community, & courses! https://jtvsuals.com/skool \---- Hackers don't guess how much to ask for; they watch your bank account first. Jason…
Jason ManceGuest
Joe CaroHost
Jared TaylorHost
So then for your business, for people who are just meeting you for the first time, how do you usually explain what you do?

Well, I always like to explain it from the standpoint of we are a customer service company that does IT.

But if you can't treat people like human beings and help them through whatever problem they're having, that's where we excel.

I mean, when we get calls or we get tickets, people are already having a bad day.

And we just like to joke around, have fun, bring that stress level down, fix the problem, and move on.

Let's talk about customer service really quick because I feel as if – as I coach a lot of businesses, the idea of customer service is kind of there, but it – There's so many more unique ways that you could provide an amazing experience for clients, and people kind of just glance that over.

So then for your business, for people who are just meeting you for the first time, how do you usually explain what you do?

Well, I always like to explain it from the standpoint of we are a customer service company that does IT.

But if you can't treat people like human beings and help them through whatever problem they're having, that's where we excel.

I mean, when we get calls or we get tickets, people are already having a bad day.

And we just like to joke around, have fun, bring that stress level down, fix the problem, and move on.

Let's talk about customer service really quick because I feel as if – as I coach a lot of businesses, the idea of customer service is kind of there, but it – There's so many more unique ways that you could provide an amazing experience for clients, and people kind of just glance that over.
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